Get to know the app
Mood, letters, gifts, Fortune Cookie, story and minigames explained without long turns.
See the featuresSupport Duonook
A hand,
when needed.
The essential answers to find your Nook, fix a notification or understand what happens to your data.
Where to start
Go straight to the answer.
Data and accounts
How to export a readable copy or initiate a permanent deletion.
Manage dataPrivacy and security
What remains encrypted, what metadata is needed and how the service boundary works.
Read the overviewCommon problems
First, try this.
Small checks that fix most problems without affecting your memories.
I don't see a new gesture from the partner
Check the connection, reopen Duonook and leave a few seconds for synchronization. If your device asks to be authorized again, complete that step first.
Notifications are not arriving
Open Profile → Settings → Notifications and check the active categories. Then check that Duonook has permission to send notifications in your phone settings.
An invitation does not open
Open the link on your phone where Duonook is installed and make sure you are using the latest version of the app. Invitations are private: avoid sending them in public spaces.
I changed phone: how do I recover my Pair?
Open Duonook on your new phone and, on the first screen, choose “Recover my Pair”. You can paste your personal key or scan its QR. At the end, save the new key: the one used for recovery is replaced.
I want to keep a copy of the data
In Profile → Settings you will find “Export your data”. Duonook prepares a readable JSON file with the information stored on the device and opens the system sharing panel.
I need personal assistance
Write to support@duonook.com. Do not send letters, dedications, recovery codes, or other private content in your request.
Ask for help safely
Tell the problem, not the content.
To diagnose an error, all you need is the app version, device model and the step where it stopped. Support does not need to read what you have written in Nook.
Never share
Access codes, recovery keys, still valid invitation links, letters, dedications, photos or screenshots showing intimate information. The partner must also use their own key.